U

Visitor

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1 Message

Tuesday, July 1st, 2025 8:18 PM

request to update work order [Edited]

There is a sprinkler.

There is a private electric line underground that comes into play.

I want to be on premise when the work is being done.

Expert

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111.5K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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284 Messages

4 days ago

Hello @user_mjgcfp thanks you for reaching out to our Xfinity Community Forum to update your service order. I hope you'e having a great day and the weather is treating you well. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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