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user_4vzl66
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Friday, January 3rd, 2025 2:57 PM

Request to Update Address and Re-Deliver Equipment

Hi, the equipment package was rejected by the concierge and returned to Xfinity because the Apartment # was missing from the address. Could you please let me know how to update the address with the missing Apartment # and request a re-delivery of the equipment?

Question

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Updated 

4 months ago

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EG

Expert

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110.2K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityShawn

Official Employee

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1.4K Messages

4 months ago

 

user_4vzl66 My team can look into your address concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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