Request to Switch to Internet + TV Double Play (Remove Phone Line)

Hello,

I have been an Xfinity customer for over 15 years and I am writing to request assistance with changing my current service package.

I would like to switch to a Double Play package that includes Internet and TV only. I do not use or need the phone line and would prefer to remove it so I am only paying for the services I actually use. I would like to keep my current TV package as is.

I have called Xfinity customer support twice recently, waiting approximately 40 minutes each time, but was unable to complete the requested change. I am hoping someone from the support team can assist me here in making this adjustment efficiently.

Thank you in advance for your help.

I appreciate any assistance you can provide in updating my account to Internet + TV only.

Best regards,

Jason [Edited: "Personal Information"]

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XfinityMartyR

Official Employee

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3.2K Messages

7 hours ago

user_jf981 Thank you for reaching out to us today over our Xfinity Community Forums. We would be more than happy to help review your account. We no longer have double plays, triple plays, or quad plays in our new service plans. However, we do have options to combine the services you need and require. Please send us a direct message, so we can gather your account information.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

How to: Direct messaging within the forum

(edited)

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Customer Service

user_jf981

Request to Switch to Internet + TV Double Play (Remove Phone Line)

XfinityMartyR

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