Visitor
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2 Messages
Request to Review Internet Plan and Lower Monthly Bill
I'm currently subscribed to Xfinity's 1,000 Mbps internet plan, and my monthly bill recently increased by $10. I can't figure out why, as nothing has changed. Could an Xfinity Support representative please assist me via direct message? Thank you.
EG
Expert
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122.7K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.3K Messages
10 hours ago
user_ukdjuy We would love to help get this figured out for you. $10 in specific sounds like an autopay discount, but let's check to see what in specific caused the increase. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_ukdjuy
Visitor
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2 Messages
9 hours ago
[Edited: "Personal Information"]
(edited)
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