Visitor
•
1 Message
Request to restore free phone offer – Rivo Apartments bulk account
Subject: Request to restore free phone offer – [Edit: Personal Information] bulk account
Hello,
I live at [Edit: Personal Information]. My unit is part of the Xfinity bulk account for the property, and the package includes a free phone. [Edit: Personal Information]
My free phone was deleted from my account. I have spoken with Ricky and then a supervisor, Romesh, and both said it was a system glitch that they cannot fix, so I would not receive the phone I was promised.
A system error on Xfinity's side should not cost me a benefit that is part of my building's agreement. I am requesting that this be escalated to a team with the authority to restore my free phone offer, or to re-add it manually.
Please send me a reference or case number and the name of who is handling this. I can be reached at [Edit: Personal Information].
Thanks,
[Edit: Personal Information]
XfinityThomasD
Official Employee
•
2K Messages
2 hours ago
@user_j7s5g5 Thanks for submitting a post. We do want to keep your personal information secure, so your post was edited to not provide it in a public setting. I'm sorry to hear that you're having trouble with the services provided in your community's bulk agreement. Our team can help look into this and see what needs to be done. For clarity, is it with an included Xfinity Voice service (home landline), or was it an offer with Xfinity Mobile (cell service)?
0
0