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VitaminE
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Contributor

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255 Messages

Friday, December 8th, 2023 8:17 PM

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Request to Reset Password

Today, when I attempted to login to my account, I got a message to reset my password. I have never received such a notification. I previously reset my password in August 2023. What generated this request to reset my password? And I had to trust this displayed message and the links provided with it.

Question

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Updated 

1 year ago

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XfinityKei

Official Employee

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1.5K Messages

1 year ago

Hello @VitaminE Thanks for reaching out. We typically send out password resets to our customers as a best practice to keeping your account safe. I have a link directly from our help and support page https://www.xfinity.com/support/articles/changing-or-resetting-your-password which walks you though changing your password. Our Help and support sites also offers tons of tips and tricks for troubleshooting and understanding your services. 

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tegq

Contributor

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33 Messages

1 year ago

Something is up with Xfinity... out of the blue I got the same message to reset my password. No reason just because Xfinity said so... yeah okay.

3

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Again

Expert

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31.5K Messages

@tegq​ everyone is having to change their password.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

user_9yf909

1 Message

I am in South Carolina and can not magically appear in Alexandria Virginia.

I do not have a separate cell phone number for each Comcast account

I do not have a different email account from a different non-Comcast email provider.

G-mail will now only allow a few accounts attached to a single cell phone account.

1 year ago

0

XfinityBillie

Official Employee

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3.3K Messages

@user_9yf909 We appreciate you taking the time to reach out to us here on our Xfinity Forums. Can you clarify how we can be of assistance?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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