Request to Reset Password

@XfinityKei​ I did reset the password. Hopefully, this request won't happen frequently. This is the first time. And I do change passwords on my accounts to maintain security.

@VitaminE That's wonderful news! So glad you have changed your password. It typically comes out when the password hasn't been changed in a while. I just received one myself. You should be all set and good to go since you have changed the password. Did you have anymore concerns for us today? 

@XfinityKei​ That's it. Thanks.

Awesome! Please do not hesitate if you have any other questions or concerns. 

@XfinityKei​ 

Hello @VitaminE Thanks for reaching out. We typically send out password resets to our customers as a best practice to keeping your account safe. ...

Periodic forcing user to change their password is not a best practice.  In fact, it is a security risk.  The NIST puts out best practices for security and it has been since 2017 where they say NOT to force password changes because it almost always creates less secure methods of keeping track of new passwords.

I am surprised a large company like Comcast hasn't acted on this.  I would bet all your DevOps people know this.

@tegq​ everyone is having to change their password.

I am in South Carolina and can not magically appear in Alexandria Virginia.

I do not have a separate cell phone number for each Comcast account

I do not have a different email account from a different non-Comcast email provider.

G-mail will now only allow a few accounts attached to a single cell phone account.

@user_9yf909 We appreciate you taking the time to reach out to us here on our Xfinity Forums. Can you clarify how we can be of assistance?