Visitor
•
2 Messages
Request to replace broken Xfinity cable box cover
I’ve already submitted this and got no response.
I have a broken Xfinity cable box cover mounted on the outside of my house. There is nothing covering the wires.
I’d like to schedule a technician to come out and replace it. This is an equipment issue NOT a problem with my internet service.
please create a maintenance ticket.
XfinityJoe
Official Employee
•
1.5K Messages
7 hours ago
Hi there, @user_jn2f4a our team would be happy to open a ticket to make sure the box is repaired.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0