Request to Remove TV Service and Retain Internet Only

Hello,

I’d like to remove the Choice TV Select service from my Xfinity plan and keep only the Connect More Internet (400 Mbps) plan.

I do not need the limited TV package or DVR service anymore and would like to simplify my bill. Please confirm the updated monthly cost for internet-only service, and whether any changes will affect my current pricing or discounts.

If any TV-related equipment (TV box or remote) must be returned, please let me know the process for that as well.

Thank you for your help.

[Edit: Personal Information]

Responses

Oldest First

Selected Oldest First

XfinityMartyR

Official Employee

•

3.1K Messages

1 year ago

Thanks for reaching out over our Xfinity Community Forums, user_ge8k2u! Have you tried using the Xfinity Plan Builder while logged into your account to make your plan changes?

2

0

U

user_5drbag

Visitor

•

1 Message

No, my request was not addressed. I want to discontinue my cable TV service.

8 months ago

0

XfinityDilary

Official Employee

•

3.2K Messages

user_5drbag I'm sorry to hear that your issue hasn't been resolved, and I understand you're considering discontinuing your cable TV service. We truly value your business and would hate to see you go. If you're open to sharing, could you let us know what led to this decision? We'd love the opportunity to make things right if we can. Looking forward to your response.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

8 months ago

0

Customer Service

user_ge8k2u

Request to Remove TV Service and Retain Internet Only

XfinityMartyR

user_5drbag

XfinityDilary

New to the Community?