Visitor
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1 Message
Request to remove TV service and keep internet only
Hello! I currently have Xfinity internet and TV service, but I want to cancel my TV service and keep my internet.
I’ve tried making this change through my online account, but I can’t figure out how to remove TV from my existing package.
Could an Xfinity support representative please help me switch to an internet-only plan? I’d prefer to handle this through private messaging rather than a phone call. Thank you!
XfinityJeffB
Official Employee
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863 Messages
9 hours ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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