New Poster
•
2 Messages
Request to remove the Comcast Utility Pole when no longer a customer and can’t sign in
Would like to request a removal of the Comcast utility pole from my property. I am no longer a customer and can’t sign in
New Poster
•
2 Messages
Would like to request a removal of the Comcast utility pole from my property. I am no longer a customer and can’t sign in
XfinityJustinC
Official Employee
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2.2K Messages
9 hours ago
Hello, @user_prk73 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, since you're not able to get help with no longer being a customer. I can check to see if there is a ticket in the area I can open, if not we partner with our local construction and maintenance teams who can be contacted to assist with the pole removal.
I'll need to gather some information we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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