Request to Move Xfinity Lines to New Utility Pole – Pole #409391

I am requesting assistance with relocating Xfinity (Comcast) lines from an existing utility pole to a newly installed pole in Charleston, South Carolina. Pole

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XfinityDuron

Official Employee

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861 Messages

5 months ago

Hello @user_uk3t1m, can you share with me why you believe these lines need to be removed to a new pole?

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user_3kkadr

Visitor

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1 Message

29 days ago

Who do I need to contact in order to get a pole relocationed.

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user_3kkadr Good afternoon! Thank you for reaching out to our Xfinity Forums regarding the pole relocation. That could get a little tricky, but I'm happy to help you get a ticket issued. Can you please send a Direct Message with your name and service address?

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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29 days ago

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Customer Service

user_uk3t1m

Request to Move Xfinity Lines to New Utility Pole – Pole #409391

XfinityDuron

user_3kkadr

XfinityKassie

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