Request to Move Xfinity Lines to New Utility Pole – Pole #409391

A new utility pole has been installed, and Xfinity lines currently remain on the old pole. I am requesting that Xfinity schedule the transfer of its attached lines to the new pole as part of standard utility pole attachment relocation.

This request is time-sensitive, as the old pole cannot be fully decommissioned until all attached utilities have been moved. Please let me know if additional information is needed, such as photos, pole tags, or coordination with the pole owner.

Thanks for providing all the details, @user_uk3t1m. We are glad to further help with getting the lines moved to the new pole. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message