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user_4f36fe
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Visitor

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3 Messages

Monday, August 23rd, 2021 8:49 PM

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Request to move exterior the cable line

Hello - our cable lines run across our backyard and are very unsightly. We are considering switching providers or moving to satellite simply to get them moved. We would prefer to stay with xfinity but need this corrected. Can you help?

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4 years ago

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CCMorgan

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4 years ago

Hi! Thanks for taking the time to create a post. We can help!

 

I totally understand that the cable lines can be inconvenient and unsightly. We'd hate to lose you as a customer of ours, we really hope you'll reconsider staying with us. There are some options we can explore. Do you happen to have a photo of the cables you'd like moved, just for reference? It's okay if not, no worries. 

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user_4f36fe

Visitor

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3 Messages

@XfinityMorgan hi - here’s a picture. I’m excited to hear you can help! Thank you!

4 years ago

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CCMorgan

Gold Problem Solver

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3.3K Messages

That is extremely helpful, I appreciate it! Do you know if some of those are lines from other companies as well? It looks like they might be.

I no longer work for Comcast

4 years ago

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user_4f36fe

Visitor

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3 Messages

The highest of the 3 is the power line. The other two are both Comcast/xfinity. One may have been specific to our lan phone line which we no longer have.

4 years ago

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XfinityDena

Official Employee

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2.9K Messages

Great! Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 


• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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4 years ago

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