Visitor
•
1 Message
Request to Match Current $50 Gigabit Offer
Hi,
I’m reaching out regarding the pricing on my Gigabit Internet service. I’ve been an Xfinity customer since 2018 and have been very happy with the service. Our internet works great, and I would prefer to keep our existing Gigabit service and equipment.
I’m currently paying approximately $96 per month, but I see Xfinity is currently offering new customers Gigabit Internet for $50 per month with a five-year price guarantee, including WiFi equipment and unlimited data.
That is a difference of roughly $46 per month, or more than $550 per year, which is significant.
I would really prefer to remain an Xfinity customer rather than make changes to our service, but I’m hoping there is a way to extend this offer, or comparable pricing, to a longtime existing customer. I would be happy to agree to a longer-term commitment in exchange for the lower rate.
Could you please review my account and let me know the closest rate you’re able to offer to the current $50/month Gigabit promotion?
Thank you,
Kirsten
EG
Expert
•
120.9K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMatthew
Official Employee
•
2.2K Messages
4 hours ago
Hello @user_n74x9k Thank you for reaching out. We unfortunately cannot price match introductory promotions on existing accounts. However, I'd be happy to check all the deals available to your account and see what we can do compared to the current plan. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
0
0