Request to Formally Lodge Complaint

user_g74oc1 I appreciate you taking the time to create a post and our team can assist with receiving your feedback and complaint, as well as assist further with your account and services if needed. Our team works directly with our HR business partners to provide details to for further investigations. We would ask to send us a direct message so no personal information is provided in a public setting. Please send our team a direct message with your full name and address to get started.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message