Visitor
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1 Message
Request to File Formal Complaint Against Xfinity Field Technicians
Hi there,
I am an existing Xfinity customer seeking assistance with filing a formal complaint regarding an unprofessional and concerning interaction with two individuals performing Xfinity-related work immediately adjacent to my residence on November 7, 2026.
I would like this matter formally documented and escalated to the appropriate field operations management team for review.
I have a detailed written account of the incident, including identification numbers from both service vehicles. Due to the nature of my complaint and the personal information involved, I would prefer not to share these details publicly.
Could an Xfinity representative please enable private messaging so I can submit my complaint directly and obtain a formal case number?
Thank you
XfinityBrianH
Official Employee
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2.7K Messages
6 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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