Request to Close Account at Previous Address

Hello @user_hsex6m, thank you for taking the time to leave a post.  Moving can be stressful enough without having to worry about an old account that is no longer being used. I completely understand wanting to make sure the service at your previous address is properly disconnected, so you do not receive any unexpected charges. To protect your account information so that we can securely access and authenticate your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you. Thank you, @EG

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.