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user_9bmbmu
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Visitor

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1 Message

10/12/2026 5:19 PM

Closed

Request to Cancel Xfinity Internet Service

Hello,

I recently moved out of my apartment and would like to permanently cancel my Xfinity Internet service effective October 12, 2026.

I do not want to transfer my service to a new address. I will return my rented modem to an Xfinity Store separately.

I tried using Xfinity Assistant, but it only offered me a phone callback. My English is limited, so I prefer written communication.

Could an Xfinity Support representative please contact me through private messages to complete the cancellation?

Thank you!

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1 hour ago

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XfinityAdrienne

Official Employee

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2.4K Messages

1 hour ago

I am happy we were able to work together to verify the account closure and ensure all the final billing details, @user_9bmbmu! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day. 

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XfinityAdrienne

Official Employee

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2.4K Messages

3 hours ago

Hey there, @user_9bmbmu! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand where you are coming from, and wanting to ensure that your account is fully closed as expected. I would be more than happy to look into the account fully, and ensure it is all taken care of. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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