Visitor
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1 Message
Request to Cancel Xfinity Internet Service
Hello, I would like to cancel my Xfinity Internet service completely. I tried using Xfinity Assistant, but it only gives me the option to request a callback. I would prefer to complete the cancellation online without a phone call.
Please help me cancel my Internet service. Thank you.
XfinityRoberto
Official Employee
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2.4K Messages
18 minutes ago
Hi there @Cheng45. Thank you so much for reaching out to us regarding wanting to cancel your Internet service. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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