Visitor
•
1 Message
Request to Cancel Service – Unable to Reach Customer Support
I need to cancel my Xfinity internet service and have been unable to reach anyone to process the cancellation.
I've tried calling customer service, using the Xfinity Assistant, and completing the online cancellation process. None of these options has worked.
Can an official Xfinity employee please assist with processing my cancellation? I would appreciate being contacted directly so this can be resolved.
Thank you.
EG
Expert
•
122.8K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityTonya
Official Employee
•
16 Messages
2 hours ago
Thank you @EG for moving this over, so it would allow us to assist more efficiently!
Hello @user_bzmuk0,
Thank you for reaching out to us here on Xfinity Forums. I’m sorry to hear that you’re considering canceling your Xfinity services. You’ve reached the right place, and I’d be happy to assist with your account and review your options with you.
To discuss account-specific information and assist you further, we’ll need to continue the conversation through Direct Message.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
0
0