Visitor
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1 Message
Request to cancel internet
I've seen numerous posts wherein the OP is given the option of DM'ing Xfinity personnel to facilitate canceling internet. I would like the opportunity to use that method for canceling service.
Visitor
•
1 Message
I've seen numerous posts wherein the OP is given the option of DM'ing Xfinity personnel to facilitate canceling internet. I would like the opportunity to use that method for canceling service.
XfinitySeth
Official Employee
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911 Messages
5 hours ago
Good day user_oobner 👋 I appreciate you stopping by our community, and while we hate to lose you as a member of the Xfinity family, we're always happy to help with any service change requests you may have. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be glad to assist further.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinitySeth
Official Employee
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911 Messages
3 hours ago
Hey again user_oobner 🙌 I just wanted to swing by one more time to thank you for letting us help you out with your disconnect request! We hate to see you go, but are grateful for the time you spent with us, and are always here for you when you need us again 🙌 Have a great rest of your week and take care!
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