Request to cancel internet service

I have switched to another internet provider and would like to cancel my service as soon as possible. Thank you for your help.

[ Edit: Personal Info]

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Official Employee

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2.7K Messages

10 days ago

user_grncnh My team can help you make sure your account gets closed properly on our end. Our doors will always be open for you if you do ever return.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

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