Visitor
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1 Message
Request to cancel Internet service without a phone call
I need to cancel my Xfinity Internet service. Please assist me through a private message or another written channel; I cannot handle this by phone. Please confirm the effective cancellation date, final bill, and any equipment-return instructions in writing. I will provide account verification details privately.
XfinityMelinda
Official Employee
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286 Messages
2 hours ago
Hello @user_tjxb8a, and thank you for reaching out to us on our Xfinity Community Forum! You've come to the right place to gain the help you need in making changes or canceling your services! Of course, we'd hate to see you go!
Normally, customer's can gain help through our Xfinity Assistant, or through our app, to cancel services.
Also, please review our helpful article as to important information when canceling your services.
To gain direct help with your request, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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