Visitor
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1 Message
Request to Cancel Internet Service [Edited]
Hello,
I am contacting you to formally request the cancellation of my internet service. I have attempted to do this through the website but was unable to find the option.
Account Details:
- Name on Account: [Edited: "Personal Information"]
- Service Address: [Edited: "Personal Information"]
- Account Number: [Edited: "Personal Information"]
- Desired End Date: March 9, 2026
Please process this request and let me know if there is any further information required from my end. I would also like a confirmation of the equipment I need to return.
Thank you.
EG
Expert
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116.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.3K Messages
2 hours ago
@user_8pj3pz You’ve come to the right place for help. I can assist you with making account changes.
Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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