Visitor
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1 Message
Request to Bury Cable Lines
We recently completed a renovation where we removed the overhead power line and relocated the electrical service underground. We would now like to do the same with the cable line before we begin landscaping.
Currently, the cable line that was previously attached to the power pole is lying on the grass. We would like to have someone come out to assess what needs to be done and schedule the work to bury the cable line underground to the house.
We would appreciate getting this taken care of as soon as possible so we can move forward with the landscaping.
Thank you.
XfinityJon
Official Employee
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2K Messages
9 hours ago
Good evening user_l9mkaj. You have reached the right team, and I will be happy to assist you with your request. In order for me to ensure this gets routed to the local team, I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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