Visitor
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1 Message
Request to activate dead coax outlet for modem move
Hi,
My internet is working normally at its current location. I have an existing coax outlet in another room that has never been activated. I would like to schedule a technician visit to activate that outlet so I can relocate my modem there.
The coax in that room is terminated and comes out of a pass through plate, but it has no signal.
EG
Expert
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119.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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3K Messages
1 hour ago
Greetings, @user_bzona9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about activating this other outlet in your home. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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