Visitor
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2 Messages
Request tech appointment
I would like to schedule a tech appointment to exchange a defective modem. I was told this by an online service tech and later cancelled an appointment because I was led to believe the problem had been fixed. It’s a loooong story but now I can’t get back to the “schedule a tech appointment” prompts online without going through the troubleshooting again - which I have actually done 3x.
I just want to get a new modem and see if that fixes the problem. Thanks.
sailorbear510
Contributor
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32 Messages
8 hours ago
I don't know if you can do this or not but if you are adventurous you could always get the new modem now, and have it on your account, and activate it and see if your problem is fixed. If it is return the modem you had and i'm sure Comcast will have its way with it to make it new for another customer if its still something serviceable.
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XfinityJon
Official Employee
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531 Messages
8 hours ago
Good afternoon user_ouyqu7. I can certainly understand where that would be frustrating. I would be more than happy to assist you with scheduling a technician. You do also have the option if you would like of swapping the modem at a local store as well. I definitely appreciate you going through the troubleshooting. If you would like to schedule a technician visit, I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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