Wsakin's profile

Frequent Visitor

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10 Messages

Thu, Nov 26, 2020 5:00 AM

Request service?

I just moved in to a new neighborhood where ATT is the only service provider option and had to cancel my Comcast service.

I would much rather have been able to stay with Comcast/Xfinity. Is there a way to request service to be added to a neighborhood or to find out if it's in the works?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

You can request a site survey. That will tell you if it’s possible to get service and how much it will cost you. Any idea how far away from Xfinity services are from where you are now?

Frequent Visitor

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10 Messages

7 m ago

I'm pretty sure the next street over has Comcast lines. I'm in a new construction neighborhood and ATT is the only thing in here at the moment.
CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

It’s been escalated to an Official Employee to help with a site survey
ComcastAmir

Official Employee

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6.3K Messages

7 m ago

Hi Wsakin, you can click on this link to see if your home is eligible for service. Let me know if you need anything further I'd be happy to help. 

Frequent Visitor

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10 Messages

7 m ago

My address is unable to be found with that link.
ComcastAmir

Official Employee

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6.3K Messages

7 m ago

Thanks for checking back in, I can double check on my end to see if your home is serviceable. For further assistance send me a modmail message using this [link](https://comca.st/3mrHVKd) with your full name and your account number.

Visitor

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1 Message

3 m ago

I am in the same situation. Moving into a brand new area, zoned as a small city, with thousands of new homes being built (Westlake, FL 33470). AT&T is only option at this time and many people are very unhappy. I would also prefer to stay with Xfinity, but I have no choice at this time. Comcast needs to move in and offer Xfinity service to this area; I am sure they can grab a large portion of this market.


The surrounding areas are already serviced by Xfinity, just not within Westlake itself. This small new town is an island within Xfinity's service area. 


I request a survey be done to add service here. We can probably even get a petition started if that would help.


Please, please add service to this area!  


Thank you.

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