Hi there @pam42951 are you able to print out a paper label? To return your equipment, you have two main options:
1. Xfinity Retail Store: Visit an Xfinity Retail Store, drop off your equipment to a representative, and receive a receipt confirming the return.
2. Prepaid Return Label via UPS:
Please visit the Digital Return Center (xfinity.com/returns) where you can select the devices to return. Use a prepaid return label from your recent shipment or print one online.
Pack the equipment securely in a box, including only the device, remote, and power cord.
Attach the shipping label and drop it off at a UPS location or schedule a pickup.
Allow up to two weeks for the return to reflect on your account.
EG
Expert
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121.1K Messages
54 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.6K Messages
50 minutes ago
Hi there @pam42951 are you able to print out a paper label? To return your equipment, you have two main options:
1. Xfinity Retail Store: Visit an Xfinity Retail Store, drop off your equipment to a representative, and receive a receipt confirming the return.
2. Prepaid Return Label via UPS:
Please visit the Digital Return Center (xfinity.com/returns) where you can select the devices to return. Use a prepaid return label from your recent shipment or print one online.
Pack the equipment securely in a box, including only the device, remote, and power cord.
Attach the shipping label and drop it off at a UPS location or schedule a pickup.
Allow up to two weeks for the return to reflect on your account.
For more details see: https://www.xfinity.com/support/articles/returning-your-equipment
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