Visitor
•
1 Message
Request Replacement Cable Box
Hello,
My cable box is failing. I have to unplug the power and plug it back in multiple times a day. Could you please send me a replacement?
Visitor
•
1 Message
Hello,
My cable box is failing. I have to unplug the power and plug it back in multiple times a day. Could you please send me a replacement?
XfinityAdrienne
Official Employee
•
863 Messages
8 months ago
Hey there, @user_b388a4! Oh man, I am sorry about the cable box and the frustrations that must bring. The fastest way to getting a new box would be visiting the nearest Xfintiy Store to you. We do recommend bringing your current box, and our awesome team members will be able to get everything swapped out the boxes. You can go here to schedule an appointment to the nearest Xfinity store here https://www.xfinity.com/local/store-offers?q=55418. We can also look into shipping equipment, or scheduling a technician. Please send us a DM if would rather explore the shipping/appointment option.
Will you please send our team a direct message with your full name and full address?
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• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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