Request for Site Survey & Infrastructure Reconnection for Newly Renovated Multi-Unit Condo Building

Hi Xfinity Support Team,

I recently purchased a unit in a multi-unit condominium building that was recently fully renovated. During the renovation process, the previous building owner disconnected and removed the external cable connection box/demarcation point that provided Xfinity cable internet to all units.

Construction is now completely finished, all sellable units have been sold (some are staying as rentals), and the HOA/residents are requesting to have Xfinity service infrastructure re-established for the building.

Based on Xfinity’s multi-unit plant extension / commercial-residential reconnect process, we understand the general workflow requires:

1. Site Survey: Conducting an initial survey (3–10 business days) to assess service feasibility and identify the feed location.

2. Decision & Cost Estimation: Reviewing survey results and providing any necessary construction cost estimates for HOA/owner approval.

3. Construction & Design: Creating the installation design, securing local permitting, and running/connecting the line.

4. Service Sign-Up: Notifying unit owners once the tap is live so individual residents can activate services.

Could an Official Employee please assist us with opening a formal ticket/service request for a plant survey and site assessment?

I am prepared to provide the property address, HOA contact details, and any necessary property access information via Direct Message once you respond.

Thank you!