Request for service

Hi, I'm trying to get a serviceability survey for my road. It's a newer part of the development and nearby roads show Xfinity on the FCC Broadband Map, but the houses on my road only have AT&T slow internet. Since homes are still being built here, I'm wondering if this road was missed or if construction is still needed. Can someone check whether Xfinity can serve this road or open a serviceability/construction ticket?

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Oldest First

Selected Oldest First

EG

Expert

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118K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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3K Messages

2 hours ago

GLthequeen Hi there! Thank you for reaching out to us here on our Community Forum. We will be happy to do a Serviceability check to see if we can have the area looked into further. There are some situations where we are just not able to provide services, but we're always happy to investigate. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

GLthequeen

Request for service

EG

XfinityBenjaminM

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