Visitor
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1 Message
Request for Service, Tier 2 agent/supervisor or higher
We had an internet outage in the area earlier this week on Monday June 11, received a text that service was restored but the internet still wasn't working. Replaced the modem with a new one from Comcast. Have tried all the troubleshooting methods multiple times with no resolution. Can't get an appointment for over a week. Is there a way I can't get a technician out there sooner?
EG
Expert
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119.4K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.5K Messages
2 months ago
Hi there, @user_pgpyuq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm truly sorry to hear that your Internet service is currently out and the soonest appointment slot is not until over a week away. I can look further into your concerns for you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_35877d
Visitor
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2 Messages
1 month ago
request service tier 2 supervisor
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user_3mtkx2
Visitor
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3 Messages
24 hours ago
I have an XB10 gateway with a 2 Gbps plan. Direct connection from the XB10 10Gb LAN port to a MacBook using a Realtek RTL8156 2.5Gb adapter consistently measures about 2.3 Gbps.
When I insert either of two different unmanaged multi-gig switches (NICGIGA S100-0500T or UGREEN CM953), download speed drops reproducibly to about 1.4 Gbps.
Both switches achieve normal multi-gig throughput (about 1.9 Gbps iperf3) between two Macs, confirming they negotiate and forward 2.5Gb traffic correctly.
A Kensington SD5000T5 dock also achieves normal multi-gig LAN throughput in iperf3, but when connected directly to the XB10 it is limited to about 300 Mbps.
I'd like to know whether there are known interoperability issues or firmware fixes related to the XB10's 10Gb LAN port with multi-gig switches or specific Ethernet controllers.
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