Visitor
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1 Message
Request for Service, Tier 2 agent/supervisor or higher
We had an internet outage in the area earlier this week on Monday June 11, received a text that service was restored but the internet still wasn't working. Replaced the modem with a new one from Comcast. Have tried all the troubleshooting methods multiple times with no resolution. Can't get an appointment for over a week. Is there a way I can't get a technician out there sooner?
EG
Expert
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118.3K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.3K Messages
23 days ago
Hi there, @user_pgpyuq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm truly sorry to hear that your Internet service is currently out and the soonest appointment slot is not until over a week away. I can look further into your concerns for you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_35877d
Visitor
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2 Messages
2 hours ago
request service tier 2 supervisor
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