Request for Reissuing Expired Unused Promotional Prepaid Card

Thank you for the reply. I understand the general 6-month policy. However, the email displaying a card with expiration 2027 makes me feel the expired day for the prepaid card is in 2027, but actually it's only an example card. I never received physical card and the full promotional balance remains completely unspent. Could you please escalate this to a supervisor or the Value Fulfillment/Incentive Tracker team as a courtesy exception ticket? I have been with Xfinity for a long time, and it's the first time I encounter this issue. If it's can't be escalated, I also understand, I can contact with Consumer Financial Protection Bureau to help. Much appreciate.

@user_xwv2sk. I can't assure you the card will be reissued, but we can try. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

@user_xwv2sk​ I had a same issue. Were you able to get your issue resolved through support? Thank you!