Request for Reissue of – Unused and Expired $200 Promotional Visa Prepaid Card

Hello Xfinity Support Team,

I am hoping an official Xfinity representative can review my situation and advise whether there is any possibility of a one-time courtesy resolution.

Last year, I signed up for Xfinity Internet under a promotion that included a $200 Visa Prepaid Card after maintaining service for the required period. I fulfilled all of the promotional requirements, and the virtual prepaid card was issued to me via email. Unfortunately, I overlooked the email and did not discover it until after the redemption period had expired. As a result, I never activated or redeemed the card and never received any benefit from the promotion. I contacted Xfinity Customer Support to explain the situation and ask whether the reward could be reissued as a one-time courtesy. However, I was informed that because the card had expired, it could not be reissued. I also requested that the matter be escalated for further review, but I was advised that there was no escalation path available.

I completely understand that promotional offers have terms and redemption deadlines, and I take responsibility for missing the email. However, since I:

• Qualified for the promotion,
• Maintained the required Xfinity service,
• Never activated or used the reward, and
• Am only requesting the promotional benefit that I legitimately earned,

I was hoping there might be an opportunity for a one-time courtesy review.

Kindly arrange for reissuing the prepaid card.

I have been happy with Xfinity’s service overall and sincerely hope someone from the Xfinity Digital Care Team can review my account and advise whether any exception can be made.

Thank you very much for your time and consideration.

Note: I have intentionally not included my account information here for privacy. I would be happy to provide my account details via direct message if an official Xfinity representative is willing to review my case.