Request for Reinstatement and Removal of Charges-ACP Program

Dear Xfinity Comcast Customer Service,

I hope this email finds you well since no one will speak to me about my issues over the phone or via chat. I am writing to express my concern regarding my recent removal from the ACP Program due to an issue with a signature, which I was never properly informed about. I believe this situation has been a misunderstanding and I would like to request your assistance in resolving it.

I genuinely value the services provided by Xfinity Comcast and have always been prompt with my payments. Unfortunately, due to unforeseen circumstances, I found myself in a position where I needed assistance through the ACP Program. If I were financially able to clear the overdue bill, I would have done so without hesitation and not needed to use the program in the first place to do so.

I kindly request a review of my case and a reconsideration for reinstatement with the ACP Program and services provided by Xfinity. Additionally, I would appreciate it if the charges associated with this incident could be removed from my account, allowing me to start fresh with the services.

I am committed to maintaining a positive and timely payment history moving forward. I am confident that with your support, we can resolve this matter to everyone's satisfaction.

Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely, 

O.N.