Visitor
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1 Message
Request for refund
We ordered a movie that is awful and can’t even make it through the first few minute. Also named the same name as a movie in theaters. Requesting a refund, please.
Visitor
•
1 Message
We ordered a movie that is awful and can’t even make it through the first few minute. Also named the same name as a movie in theaters. Requesting a refund, please.
XfinityJeffB
Official Employee
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399 Messages
5 hours ago
Hello user_7msyl4, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to have a look here. I am sad to hear you did not enjoy the movie, I never like feeling that way. Especially in the first few minutes.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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