Request for Price Match and Loyalty

Dear Executive Customer Relations,

I am writing to formally request a review of my Xfinity Internet pricing.

I have been a loyal Xfinity customer, and my account is currently enrolled in AutoPay. My current monthly bill is $123.00.

Today, I checked the offers available for my exact service address, and I found that Xfinity is advertising:

• 1 Gig Internet – $60/month
• 2 Gig Internet – $90/month

This means I am currently paying approximately double the advertised price for comparable service.

As a loyal customer who has consistently paid my bills on time, I find this pricing extremely disappointing. It is difficult to understand why new customers receive substantially better pricing while existing customers are penalized simply for remaining loyal.

I respectfully request that Xfinity:

• Match my monthly rate to the current promotional pricing, or
• Provide a comparable loyalty discount that reflects the offers currently available for my address.

I enjoy the quality of Xfinity’s service and would prefer to remain a customer. However, if a competitive rate cannot be offered, I will unfortunately have to consider switching to another internet provider that offers better value.

I appreciate your time and hope we can resolve this matter promptly.

Thank you for your consideration.

Sincerely,