Request for Platinum Membership Tenure Review

I’m a longtime Xfinity customer currently at Gold status, and I’d appreciate help reviewing my eligibility for Platinum.

I’ve maintained Xfinity service across multiple moves, with documented service dating to at least 2022 and potentially as far back as 2019 in San Francisco. My June 2024 move resulted in a new account number, and I’m concerned my full customer history may not be reflected in my membership status.

I’m also planning to bring my mobile service to Xfinity and would love to continue that relationship with my full tenure recognized.

Could a representative help consolidate my historical service records and review my eligibility for Platinum? I’m happy to provide account details privately.

Thank you!