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user_q6mrm6
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Monday, July 13th, 2026 11:44 PM

Request for Permanent Disconnection – Demolition of Property

I am the owner of the property. I plan to demolish the existing house and therefore need to request a permanent disconnection of the Xfinity / Comcast cable service at this address.

Could you please process this request and provide the next steps or a work order number? I would appreciate any guidance on how to proceed.

Thank you for your assistance.

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2 hours ago

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XfinityMarcus

Official Employee

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2.2K Messages

2 hours ago

user_q6mrm6 thank you for using the Xfinity Community Forums page to reach out today. Let's see what we can do to assist you with changing services at this location.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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