Visitor
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3 Messages
Request for Official Letter of Continuous Home Security Monitoring Since 2013
Hello Xfinity Support Team,
I have been an Xfinity Home Pro Protection subscriber since 2013. My homeowner's insurance company requires official documentation proving that my professional monitoring service has been continuous and uninterrupted from 2013 through today.
The standard automated "Certificate of Alarm System" downloadable from my portal does not list my historical activation timeline. Because of this, my insurer will not accept it alone.
Could a corporate tier-2 agent please review my account history and provide a signed "Letter of Verification" on Comcast/Xfinity letterhead? The letter simply needs to state my account details and explicitly confirm that professional home security monitoring has been active continuously since my 2013 activation date.
Thank you.
XfinityJamesC
Official Employee
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3K Messages
13 hours ago
Greetings, @user_y0exl8! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Xfinity Home system. You've definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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