Visitor
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1 Message
Request for Newer Model Router
My husband and I both work from home and at least once a week we have to restart our Gateway router.
Our livelihood is dependent on uninterrupted WiFi.
Our daughter received the newer model router 2-3 months ago and she is thrilled with how well it works.
How can we trade in our current router/gateway for the newer model?
Thank you,
[Edited: "Personal Information"]
XfinityMarshante
Official Employee
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1.1K Messages
4 hours ago
Hello @user_412eaf, thank you for taking the time to leave a post. We completely understand how disruptive this is, especially when you both work from home and rely on a stable connection. Having to restart your gateway weekly is understandably frustrating. We’d be happy first to check your signal levels and make sure there aren’t any underlying issues causing the interruptions. The reason we suggest this is that if there’s a signal-related issue, replacing the modem alone could leave the same problems persisting. That said, we can absolutely still assist with replacing the modem. We just want to ensure everything is working as it should, so you have a smooth, reliable connection with no interruptions moving forward.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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