Visitor
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3 Messages
Request for New Tap Installation
Multiple requests and no clear action.
Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house.
A tap was to have been installed yesterday, August 10, 2026.
How to properly engage Xfinity so that the tap and far, far less than 300' of cable are run to the house.
Thank you!
XfinityNatalie
Official Employee
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966 Messages
17 hours ago
Hey there, user_stat3s! We appreciate you reaching out to us with your installation status concern. Rest assured, you have reached the right place for assistance with this matter. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. In this case, we will need to access your account to check into this for you. We may now proceed in a direct message.
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XfinityAmandaB
Official Employee
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3.4K Messages
15 hours ago
If services have never been installed at your location before, there may be additional steps still needed that would be addressed by our serviceability team and/or our construction team. That would have its own process, and you would have to speak directly with them for next steps. A ticket is the standard process for that, and any return communications can take a few days after any updates.
As for the line, if still a temporary connection, there may be slack in the line till the permanent connections are installed. It does sound like there is still a construction project in progress, and that would need to be completed before any taps can be connected and services installed. Our serviceability team would provide an update once that was done.
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