1 Message
Request for New Tap Installation
Hi, I would like to request a new tap and line installation for my home.
We currently don't have a coax connection to our home, so I spoke with Xfinity support over the phone in May and had a site survey done. Our ticket was closed and we were told our house was "too far from the node" to be serviceable, however since then I've found that our house is about 240 feet from the nearest Xfinity owned line. I believe a new tap would need to be installed, and would be within the 300' limit I've seen elsewhere.
Can you help me determine the process and cost involved to install a new line to our home?
Thank you!
XfinityKei
Official Employee
•
1K Messages
23 days ago
@user_tb047 Hello and thanks for reaching out to us about serviceability for your home. I am happy to check on the distance for you. Can you please direct message me your first and last name along with your full service address so that I can resolve your concerns.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message you further?
0