Visitor
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1 Message
Request for Member-Owned Router Options for Xfinity Fiber service - XER10 Router
I have residential EPON fiber with an ONU and an XER10 router. I want to transition to the new 'Member-Owned Router' fiber configuration so I can connect my own retail router directly to the ONU. Please transfer this to a specialist who can remove the XER10 from my account, apply the customer-owned router (COAM) billing code, and push the updated boot file to my ONU to disable MACSec.
XfinityAngie
Official Employee
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2.9K Messages
2 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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