Visitor
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5 Messages
Request for Member-Owned Router Options for Xfinity Fiber service - XB7
I have residential EPON fiber with an ONT and an XB7 router. I want to transition to the new 'Member-Owned Router' fiber configuration so I can connect my own retail router directly to the ONT. Please transfer this to a specialist who can remove the XB7 from my account, apply the customer-owned router (COAM) billing code, and push the updated boot file to my ONT to disable MACSec.
XfinityMartyR
Official Employee
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3.8K Messages
14 hours ago
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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user_assb41
Visitor
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5 Messages
9 hours ago
I was told this is a simple billing code change, When I got in the chat I was told a “technician may need to make some changes and adjustments at the home which is why the account is being flagged for an installation.“
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