Request for Investigation – Neighbor’s Internet Disruption Caused by Xfinity Technician on August 28

Hello Xfinity Support,

I need assistance with an urgent issue regarding an installation that took place in my apartment on August 28.

After the Xfinity technician completed the installation of my service, my upstairs neighbor lost their internet connection with their provider, Astound. Their provider had to send a technician the next day, and my neighbor was charged $79 for the repair.

My neighbor is now asking me to pay this $79 fee.

However, I did not touch any equipment outside my unit — the only person who performed any work was the Xfinity technician.

I respectfully request the following:

1. Please investigate the installation performed on August 28 and confirm whether the technician may have caused interference to another unit’s service.
2. Please provide a written statement clarifying that I, as a customer, am not responsible for the neighbor’s repair cost.
3. If necessary, I need Xfinity to reach out to the affected neighbor or provide me with guidance on how Xfinity will handle this situation.

This matter has created unnecessary pressure between me and my neighbor, and I need your assistance as soon as possible.

Thank you for your prompt support.

Please let me know what information you need from me.