Wednesday, May 1st, 2024 6:52 PM

Request for Gigabit Pro service

Hey there,

I currently have gigabit pro at my home. However, I am moving to a new address. I would like to set up the gigabit pro service at my new location. I tried to call the 800 number. However, the representative there has no knowledge of this service. Please have someone contact me. Thanks!

Accepted Solution

Official Employee


1.2K Messages

1 month ago

Congratulations on your new place, @user_7koej8! We'd very much appreciate the opportunity to help transfer your Xfinity services to your new address. We'll ask a few questions and work together to make this part of the move as simple and easy as possible. Can you please send a direct chat message with your full name along with your current and new service addresses' to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message


forum icon

New to the Community?

Start Here